Q: Is my personal information kept confidential?
A: We keep your personal information confidential and do not share it with third parties.
For more accurate information, please refer to the privacy policy in the dedicated section.
Q: How long does it take to ship my order?
A: Order processing time is 2-3 (business days)
Express shipping: 9-14 (natural days)
Q: Is the voltage compatible with US voltage?
A: The regular voltage in the U.S.: 110 ~ 120 V. The regular voltage in Europe: 120 ~ 240 V. We can also customize it according to your needs.
Q: Can I customize the size, color and specification of this product?
A: If you find a specific design of chandelier on our website that you like, but you just need a different size or color. You can send us the SKU number or product and specify the base size and color.
If you can't find a specific design of your favorite fixture on our website, but you just need a picture or design drawing. And specify the basic size, color and material. We will have a designer to advise you.
Please contact us at support@luxehomezone.com.
Q: Are your products UL listed?
A: Yes, our products are UL compliant.
Q: Which size should I choose?
A: You can find detailed sizing information on each product page.
If you need more help, our customer service team can answer all your questions about how to choose the right product: please contact us at support@pomefyezone.com.
Q: How do I change my shipping address?
A: We will automatically ship to the address you gave us when you placed your order. If the order has not yet left the factory, we can make changes to the order. If your order has already shipped, we cannot change the address for you. The carrier may charge a fee to change the address, which is the recipient's responsibility. Once the carrier picks up the package, we will not be able to change the address for you.
Q: How do I track my order?
A: Once your order package leaves our warehouse, you will automatically receive an email with a tracking number to track its shipping status. See ''Track My Order'' for details.
Q: What if I receive a damaged product?
A: If the product is defective or damaged in any way during shipping, please contact us.
If there are any defects or damage during shipping, please contact us within 48 hours with photos and video to verify the problem.
After verifying that the product does have any defects or damage, You can return the lighting fixture or related products for a full refund and return shipping costs.Please click "Return Policy" for details.
Q: What if I don't like the product I received?
A: We offer a 30 day return policy on any accessory product. Even if the product is not defective and has not been damaged in transit, we support returns and exchanges for a period of 30 days. In the event of a return under the above circumstances, the customer will be required to pay for the shipping costs of the return to our return warehouse (the cost of shipping will be based on the real-time shipping costs of the shipping company chosen by the customer) We will also deduct the shipping costs that we paid for this order, the deduction of which will be 20% of the amount of the order.Please click "Return Policy" for details.
Contact Information
Address: 3313 Moline St, AURORA CO 80010, United States
Phone Number+1（747）214-5675
Business hours 7*24 hours customer service
Email: support@luxehomezone.com
